{"id":119,"date":"2013-07-16T10:11:09","date_gmt":"2013-07-16T10:11:09","guid":{"rendered":"http:\/\/maptoolkit.wordpress.com\/?p=119"},"modified":"2013-07-16T10:11:09","modified_gmt":"2013-07-16T10:11:09","slug":"develop-and-populate-a-library-wiki","status":"publish","type":"post","link":"https:\/\/www.lihnnhs.info\/maptoolkit\/2013\/07\/16\/develop-and-populate-a-library-wiki\/","title":{"rendered":"Develop and populate a library wiki"},"content":{"rendered":"

Title of project:<\/strong> Develop and Populate a Library Wiki<\/p>\n

Project Team:<\/strong> The project was commissioned by the following 9 NHS Trust Library Services: Wrightington, Wigan, Leigh NHS Trust ; Salford PCT; Ashton, Wigan, Leigh PCT; Bolton PCT; Oldham and Tameside & Glossop PCTs; Bolton, Salford & Trafford Mental Health Trust; Royal Bolton Hospital NHS Trust Bury PCT Manchester PCT
\nThe chosen Project suppliers were Christies managed by Steve Glover. Steve contracted – in other expertise from elsewhere in the region.
\nLocal involvement , all members of the library team were involved in discussions around content and customisation
\nDiane Geldard Library Manager was a member of the PEAR project board
\nJulie Wickham Assistant Librarian developed content. reviewed and revised content from the library intranet pages for transference to the wiki
\nRuth Massey , Laura Drummond Library Assistants customised the individual pages, added content from the intranet site and new content
\n<\/strong><\/p>\n

Resources Required: <\/strong>The project was funded by the North West Health Care Libraries Unit (HCLU) after a joint bid from the libraries involved Wrightington, Wigan, Leigh NHS Trust was the lead bidder and the funding was available for a 12 month period only.
\nUsing a local supplier (Christies) money was saved and 18 months of development and support were able to be negotiated with the funding available
\nTime was required to attend Project board meetings these involved reports on progress, demonstrations and some training
\nInformation and updates were also conveyed by email and PEAR wiki
\nLocally members of the project suppliers came on several site visits to benchmark, provide training and discuss local development areas, this involved both library manager and assistant librarians time
\nOnce the structure of the wiki was set a lot of staff time was needed to customise the wiki i.e. colour, look etc
\nPopulating the pages was time consuming as was the transfer of documents from our intranet to wiki. However once this was all done keeping it up to date and revising is quite quick.
\nInitial requirements were access to Internet Explorer 6 but have needed upgrading to Explorer 7 as PB works where the wiki is hosted
\nno longer supports E6
\n<\/strong><\/p>\n

Timeframe: <\/strong>Initial setting up phase 2007-2009
\nLocal customisation phase 2009- 2010
\nRevision and development of new content ongoing<\/p>\n

\u201cThe Story\u201d:<\/strong> The development of a library wiki was undertaken as part of the PEAR project (Project for Electronic Awareness and Resources)
\nThe Project was established to provide aid to a number of smaller Greater Manchester NHS Libraries which were unable to employ an Electronic Services Librarian. As part of this project one of our particular requirements was for a library wiki to be developed for use by staff in NHS Oldham and NHS Tameside & Glossop as many of our users are remote from the main library and unable to access either organisations intranet where the library information pages were and we were unable to get library information on either organisations internet pages
\nAs part of PEAR project the main structure of the site was developed by the suppliers expert team they then delivered to us the bones of the wiki leaving the library team to populated the pages and change the design to suit us locally
\nInitially library\/manager assistant librarian identified content for the wiki pages the library assistants then populated the wiki customising the design , adding local links , keeping the site up to date
\nAll our Intranet pages have now been replace by the wiki
\nMinimum amount of time is now taken to update the site on a regular basis
\nThe wiki can be viewed at http:\/\/otgpear.pbworks.com<\/p>\n

Alignment to local, regional and national drivers:<\/strong>
\nLocal: <\/strong>Library Accreditation Report 2008 Recommendations<\/span>
\nIncrease access to remote users
\nAccess to help 24\/7
\nEncourage use of evidence based resources
\nEmbrace new technologies
\nCPD opportunities t for library team
\nRegional: <\/strong>HCLU Strategy<\/span>
\nModernising NHS Library\/information services
\nCreating effective partnerships
\nNational :<\/strong>
\nDarzi<\/span>: Easy access for NHS staff to evidence based information
\nHill:<\/span> Support research and lifelong learning providing access 24\/7 from any location
\nSupport research and lifelong learning providing access 24\/7 from any location<\/p>\n

Impact of this project\/service for the:<\/strong>
\n\u2022 customer \u2022 organisation \u2022 library<\/strong>
\nNo longer reliant on 2 different organisations web editors to update library intranet pages.
\nEditorial freedom for library team
\nEasier and quicker to revise and update information
\nEnhanced skills of library team
\nIntranet pages were very difficult to locate
\nAccessible 24\/7 from any PC with internet access
\nstaff working in the community based in non NHS buildings could not access the trusts intranet pages but can access wiki
\nLibrary Help sheets, Research pack information etc available from wiki which has reduced the amount of printed material which is sent out to users
\nShort easily located wiki address
\nInformation on the wiki is more up to date
\nLinks to wide range of evidence based sites
\nCollaborative working partnership and joint bid with other health libraries attracted outside regional funding for the project from HCLU<\/p>\n

Lessons Learned:<\/strong> As a small library team with no e -librarian we would not have been able to progress with setting up this ourselves due to lack of expertise time and funding. The collaborative nature of the project worked very well with plenty of opportunities to contribute to the project from start to finish and to be able to tailor deliverables to our own library needs. Much was down to the tight brief that was developed at the start of
\nthe project.
\nIt was very helpful to have site visits from members of the supplier team during the course of the project who were always very supportive
\nand to have a manual to remind us how to do
\nediting etc. We are still able to contact a member of the supplier team if we have any problems
\nOnce we had the structure of the wiki developed we still found as a small team that time and lack of confidence with regard to editing was our main problem and we underestimated the amount of time taken to customise the site. There is a need to allocate protected time\/staffing to populate wiki. A library team member who has quick keyboard skills is a real bonus
\nOn reflection it would have been useful to have undertaken a user survey before we launched to gauge what our customers would have liked to see on the site, then a quick survey shortly after launch to see if users had been looking at the site and what were their initial thoughts.
\nWe need to do a survey 6- 12 months
\nafter launch to evaluate usefulness, ask for ideas get an idea of usage figures<\/p>\n

Sustainability \/ next steps? <\/strong>We will continue to update the wiki on a regular basis and assess new ideas for information to be added.
\nWe will aim to carry out a User survey via survey monkey on usage and possible areas for development. Ideally our library assistant would regularly update the site and add content but funding has been withdrawn for our Library Assistant Post
\nFurther work, development and collaborative opportunities this year (2011\/12) will be dependent of the future direction of our Library Service as it becomes part of Stockport FT<\/p>\n

Contact details: <\/strong>dgeldard@nhs.net<\/p>\n

Date case study completed: <\/strong>27\/05\/11<\/p>\n","protected":false},"excerpt":{"rendered":"

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