How to Handle Social Media Criticism: Protecting Your Reputation and Strengthening Customer Loyalty – Mind Tools
Post that  looks at the threats and opportunities that social media criticisms might pose for you, and explore how best to prepare for and respond to them.

Excellence in continence care: Practical guidance for commissioners, providers, health and social care staff and information for the public – NHS England 
New guidance that  brings together the most up-to-date evidence based resources and research to support commissioners and providers of health services, which have the ability to make real and lasting changes to raise standards of care for continence.

Antibiotic Awareness events
The first World Antibiotic Awareness Weekis being held between the 16 -20 November, highlighting that tackling antimicrobial resistance requires global action.  European Antibiotic Awareness Day EAAD is also being held on 18 November. This annual European-wide aims to raises awareness on how to use antibiotics in a responsible way that will help keep them effective for the future

NHS whistleblowing policy: consultation
Monitor, NHS Trust Development Authority and NHS England have jointly launched an open consultation on a whistleblowing policy for the NHS.  The policy is intended to be adopted by all NHS organisations in England except for primary care providers. It is also hope it will also be adopted by independent providers of NHS healthcare.  The policy sets out: who can raise a concern; the process for raising a concern; how the concern will be investigated and what will be done with the findings of the investigation. The consultation runs until the 8 January 2016.

NICE local practice case studies
NICE has published three new local practice case studies:

• Integrated Care Clinical Pharmacist for Frail Older People: Case Management and Enhanced Rapid Response
• Implementing faecal calprotectin testing in primary care
• Primary and secondary care for women with urinary incontinence

NHS acronym app
NHS Confederation has released an NHSAcronym app which contains the definition of over 700 commonly used acronyms and abbreviations in the NHS.

Place-based systems of care
The King’s Fund has published Place-based systems of care: a way forward for the NHS in England.  This paper proposes a new approach to tackling the challenges of growing financial and service pressures at a time of rising demand. It argues that NHS organisations need to move away from a ‘fortress mentality’ whereby they act to secure their own individual interests and future, and instead establish place-based ‘systems of care’ in which they collaborate with other NHS organisations and services to address the challenges and improve the health of the populations they serve.

Clinical Entrepreneur training programme
A national training programme to nurture England’s most inventive and innovative clinicians is now open for applications. The Integrated Clinical Entrepreneur Training programme developed and managed by NHS England and Health Education England, is designed to keep the most forward-thinking, entrepreneurial clinicians within this country, bringing the benefit of cutting-edge new treatments and care pathways to the patients who need it and keeping the money generated within the British economy

Intermediate Care Audit
NHS Benchmarking has published National Audit of Intermediate Care Summary Report 2015: Assessing progress in services for older people aimed at maximising independence and reducing use of hospitals.  The audit provides an analysis of the models and performance of services that support, typically older, frail people with high levels of need and complex comorbidities, after leaving hospital or at risk of being sent to hospital or long term care. The audit looks at four service categories: crisis response; home based intermediate care; bed based intermediate care and re-ablement services.

NICE guidance: menopause: diagnosis and management
NICE has published new guidance Menopause: diagnosis and management (NG23).  This guideline covers the diagnosis and management of menopause, including in women who have premature ovarian insufficiency. The guideline aims to improve the consistency of support and information provided to women in menopause.

Continuous improvement of patient safety
The Health Foundation has published Continuous improvement of patient safety: the case for change in the NHS. This report synthesises the lessons from the Health Foundation’s work on improving patient safety.  It illustrates why improving safety is so difficult and complex, and why current approaches need to change. It also highlights some of the work being done to improve safety and offers examples and insights to support practical improvements in patient safety.  Finally, the report explains why the system needs to think differently about safety.

Facilitating early supported discharge for older patients
The NHS Confederation has published Facilitating early supported discharge for older patients – Bristol Community Health’s ‘in-reach’ service.  This case study reports on Bristol Community Health’s in-reach servicewhichallows staff from the rapid response team to actively ‘pull’ patients from acute wards and arrange for their care in community services.

Devolution
The King’s Fund has published Devolution: what it means for health and social care in England.  This briefing describes the origins of the devolution agenda and charts its progress in relation to health and social care. It also explores some of the key policy and implementation questions that remain unresolved.

Bulletins
NHS Workforce Bulletin:  9 November 2015
NHS Managers’ Bulletin 12 November 2015

Statistics

• Prescribing costs in hospitals and the community, England 2014-15
• Provisional Monthly Patient Reported Outcome Measures (PROMs) in England – April 2014 to March 2015 – November 2015
• Provisional Monthly Patient Reported Outcome Measures (PROMs) in England – April 2015 to June 2015
• Time-series Analysis: PROMs from 2009-10 to 2014-15
• Quality Outcomes Framework (QOF) Recorded Dementia Diagnoses – October 2015
• Cancelled elective operations for England – quarter ending 30 September 2015
• Monthly hospital activity data – September 2015
• Direct access audiology waiting times – September 2015
• Combined performance summary – September 2015 (includes monthly performance statistics for NHS 111; ambulance quality indicators; A&E attendances and emergency admissions; waiting times for diagnostic tests, referral to treatment for consultant-led elective care and cancer services; and delayed transfers of care)