How Dartford and Gravesham NHS Trust introduced “Joy at Work” to their staff – NHS Employers 
Dartford and Gravesham NHS Trust have developed their people strategy to strive for the strategic objective of their staff finding joy at work.

999 and 112: the UK’s national emergency numbers – Updated DHSC
Calls made using 999 or 112 are identified and prioritised by the communications providers and forwarded to, and then answered by, call handling agents in one of six call-handling centres. The call-handling centres are owned by BT Plc, who operate the service on behalf of all the communications providers (mobile, fixed line and broadband). An agent at one of the BT Plc call-handling centres responds with “emergency, which service?”. The geographic location of the caller, which is normally automatically available, enables the call to be transferred to the relevant geographically located emergency service control room.

We lose medical secretaries at our peril – BMJ 
Morgan mourns the shrinking of the medical administrative workforce in favour of new technology.1 Using speech to text is not new; 20 years ago, my secretary and I used ViaVoice software on a PC network in our department. I checked the text for obvious errors, she re-checked—which saved me when I saw what was expected, not what was interpreted—then formatted the letters for printing.

HSJ Roundup –  Full text available on request from the Hanley Library

‘Expanded’ Better Care Fund to be ‘delivery vehicle’ for integration, claims council chief The Better Care Fund is likely to be significantly expanded to deliver the government’s health and care integration ambitions, a senior local government figure has claimed.

Suppliers opt to pass on inflation costs as NHS faces £280m bill Inflation in the cost of food, estate management and medical supplies will add an estimated £280m to NHS expenditure in 2022-23, NHS England has said.

Revealed: The top team driving the national hospitals programme Details of the senior directors responsible for delivering the government’s “40 new hospitals” pledge have been obtained by HSJ.

NHSE strategy chief pledges ‘single leadership team’ for service NHS England’s new chief strategy officer has set out plans to establish ‘a single, aligned leadership team’ that will include local CEOs, and promised ‘more immediate tactical communication channels’ with the centre

Covid-positive hospital patients rise a quarter in one week The number of patients in English hospitals who have tested positive for covid has increased 28 per cent in a week, the steepest rise since mid-March

Exclusive: Leak reveals priorities of long-term plan refresh A drive to ‘transform’ access to urgent, emergency and planned care will be added to the goals of the NHS long-term plan, a document leaked to HSJ has revealed

A&E promoted from ‘inadequate’ to ‘good’ The Care Quality Commission has improved the rating of a long-struggling A&E from ‘inadequate’ to ‘good’, as part of a system-wide inspection of urgent and emergency services