Health care teams that communicate effectively reduce the potential for human error, resulting in enhanced patient safety and improved clinical performance. This guide outlines a framework for improving organisational communication and teamwork skills to improve patient safety.
http://www.hpoe.org/Reports-HPOE/2015/2015_teamstepps_FINAL.pdf
When I worked on Wall Street, my husband was doing postgraduate work at Memorial Sloan-Kettering in molecular biology. His research involved growing cells in beautiful pink-colored media. Much of how I view sustaining an innovative business culture comes from observing my husband maintain those cell cultures. Growing and maintaining a culture is an active process, which utilizes resources and generates byproducts. The dirty little secret of innovative cultures is that some byproducts are inhibitory to growth—and any organization that is not prepared to handle these toxins quickly puts itself at risk of contamination and failure.
https://hbr.org/2015/06/rejecting-ideas-doesnt-have-to-cause-resentment
In a detailed study of 95 teams in 25 leading corporations, chosen by an independent panel of academics and experts, found that nearly 75% of cross-functional teams are dysfunctional. They fail on at least three of five criteria:
https://hbr.org/2015/06/75-of-cross-functional-teams-are-dysfunctional
Complaints against HR, which are nothing new, have a cyclical quality. They’re driven largely by the business context. When companies are struggling with labor issues, HR is seen as a valued leadership partner. When things are smoother all around, managers wonder what the function is doing for them. This is a moment of enormous opportunity for HR leaders to separate the valuable from the worthless and secure huge payoffs for their organizations. The author outlines some basic but powerful steps they can take.
http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=103329579&site=ehost-live
In this adaptation from the new book, Your Strategy Needs a Strategy (HBR Press, 2015), BCG strategy experts make sense of the all the different, and competing, approaches to strategy: Which strategy is right for your business? When and how should you implement it? The practical tool offered here helps executives answer such questions as: What replaces planning when the annual cycle is obsolete? Where can we — and when should we — shape the game to our advantage? How do we simultaneously implement different strategies across different business units?
https://hbr.org/2015/06/navigating-the-dozens-of-different-strategy-options
If you’re the kind of boss who fails to make genuine connections with your direct reports, take heed: 91% of employees say communication issues can drag executives down, according to results from our new Interact/Harris Poll, which was conducted online with roughly 1,000 U.S. workers.
In the survey, employees called out the kind of management offenses that point to a striking lack of emotional intelligence among business leaders, including micromanaging, bullying, narcissism, indecisiveness, and more. In rank order, the following were the top communication issues people said were preventing business leaders from being effective…
https://hbr.org/2015/06/the-top-complaints-from-employees-about-their-leaders
Speaking, Listening, Writing, and Reading Effectively.
Communication skills are some of the most important skills that you need to succeed in the workplace.
If you want to be an expert communicator, you need to be effective at all points in the communication process – from “sender” through to “receiver”, and you must be comfortable with the different channels of communication – face to face, voice to voice, written, and so on. Poor communicators usually struggle to develop their careers beyond a certain point.
So are you communicating effectively? Take this short quiz to find out.
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. In this video, learn how to
improve your listening skills by really focusing on what someone is saying.
Empathy is the engine of innovation. That’s why I often worry about just how de-humanized our organizations have become. Listen to the speech of a typical CEO, or scroll through an employee-oriented website, and notice the words that keep cropping up—words like execution, solution, advantage, focus, differentiation and superiority. There’s nothing wrong with these words, but they’re not the ones that inspire human hearts. And that’s a problem—because if you want to innovate, you need to be inspired, your colleagues need to be inspired, and ultimately, your customers need to be inspired.
https://hbr.org/2015/06/you-innovate-with-your-heart-not-your-head
When leaders communicate a vision of their organization’s future, they tend to emphasize ideals and ideology — the importance of “success,” “stewardship,” or “sustainability.” Leaders are likely to emphasize this type of abstract rhetoric more as businesses become increasingly digital. Given that employees within the same organization increasingly possess distinct types of technical knowledge, it may appear that an abstract, general vision is appropriate in order to gain traction and prevent alienating different constituencies.
Yet this type of rhetoric undermines another core objective of vision communication: providing clarity about the future. Leaders must communicate strategies for growth that employees can clearly envision. Instead of invoking abstract ideals, the most effective leaders communicate their visions using image-based words.
https://hbr.org/2015/06/employees-perform-better-when-they-can-literally-see-what-youre-saying