All of us have experienced communication meltdowns. By the time you walked away from the conversation, you could have cut the tension with a knife. And your agenda didn’t play out the way you were hoping. You ended up carrying the conversation with you. It weighed heavily on your mind, adding more stress to your workload. For most people it can take a lot more time and effort to recover from a breakdown in communication than to avoid one in the first place. Our review of research and company examples suggests there are three things you can do to avoid communication breakdowns like this.
https://hbr.org/2017/02/in-a-difficult-conversation-listen-more-than-you-talk