Have you ever had a problem that refused to go away? No matter what you did, sooner or later it would return, perhaps in another form.
Stubborn and recurrent problems are often symptoms of deeper issues. A “quick fix” may seem convenient, but it’s really just a temporary solution and it may solve only part of the problem.
To solve it properly, you need to drill down through the symptoms to the underlying cause. This article looks at Sakichi Toyoda’s 5 Whys technique – a simple but powerful tool for quickly uncovering the root of a problem, so that you can deal with it once and for all.