Recruit Your Stakeholders (Principle #4) – An Obsession With Transformation Blog
Fourth of Peter Fuda’s posts about the journey to increased personal effectiveness like a set of Russian Dolls that fit neatly together. The goal is to align your journey (doll) with those of your key stakeholders above and below you.
Sign up to Safety: Monitor commits to improving safety and reducing avoidable harm in the NHS – Montior
Monitor is supporting the Sign up to Safety campaign, launched by the Secretary of State for Health Jeremy Hunt, which aims to reduce avoidable harm by 50% and save 6,000 lives over the next 3 years.
NHS performance: are we really getting it right? – The Commonwealth Fund
In a comparative study of health system performance by The Commonwealth Fund, the UK ranks first across a range of measures covering quality, access and efficiency of care, while the US comes in last place.
Improving surgical inpatient ward lists in a large acute hospital: a simple yet effective process to save the time of junior house officers – BMJ Quality Improvement Report
Identifies the process of creating an effective, easy to use, and useful inpatient ward list can lead to large amount of time saved each day for the staff responsible for its management. This time can then be reinvested on clinical duties, or education, to further improve the healthcare service we provide.
When to Schedule Your Most Important Work – Harvard Business Review Blog.
If you work with a team, chances are your inbox is often flooded with invitations. Internal meetings, client conference calls, the occasional lunch request. Assuming you have some control over your calendar, how you respond to these offers generally depends on two factors: the value of attending the meeting and your availability.
Rarely, however, do most consider a third factor in our decision-making criteria: the time of day when you are at your most productive.
Say No Without Burning Bridges – Harvard Business review Blog
This article looks at how you can use a ‘neutral no’ when you need to say no to a co-worker or a boss.
Create a coaching culture – People Management Article
The article focuses on the culture of coaching within business organizations. It discusses the usefulness of coaching to organizations, results of the Chartered Institute of Personnel & Development/Cornerstone OnDemand Learning and Development 2014 survey on coaching or mentoring programs of organizations, and the benefits of an internal coach.
This resource requires an OpenAthens account you can register here from an NHS connected computer (you can email us to request one) or call the Trust Library Service on 01942 822508.
Sustaining and assuring the quality of student nurse mentorship: what are the challenges? – King’S Fund Health Management and Policy Alert.
This briefing from the National Nursing Research Unit (NNRU)focuses on sustaining and assuring the quality of mentorship within a difficult economic climate and at a time of debate about its future direction.
How to Help an Underperformer – Harvard Business Review Blog
As a manager, you can’t accept underperformance. It’s frustrating, time-consuming, and it can demoralize the other people on your team. But what do you do about an employee who isn’t performing up to snuff? How do you help turn around the problematic behavior? And how long do you let it go on before you cut your losses?
Good Managers Look Beyond Their “Usual Suspects” – Harvard Business Review Blog
This article ask you to take a step back and think about how to expand your talent pool to get the actual results you want rather than relying on the same group of “usual suspects”.
To Resolve a Conflict, First Decide: Is It Hot or Cold? – Harvard Business Review Blog.
As a leader, you’re going to face conflict. It comes with the territory. But before you try to deal with a conflict, you first need to stop and ask yourself the following question:
Is it hot or cold?
This article aims to help you answer this question.
Leadership for cultures of high-quality care – British Journal of Healthcare Management
If health care organisations are to deliver continually improving, high quality and compassionate care, cultures of many organisations have to change. In the best performing health care organisations, the vision and values of the organisation emphasise continual quality improvement in treatments; compassion, collaboration and integration of services. They ensure there are clear objectives derived from the vision, mission and strategy of the organisation at every level rather than a proliferation of overwhelming priorities. They ensure enlightened people management by leaders and managers who ‘get’ that if we want staff to treat patients with respect, care and compassion, they have to treat staff with respect, care and compassion.
For Breakthrough Innovation, Focus on Possibility, Not Profitability – Harvard Business Review Blog
This article looks at the how Google is focused on possibility rather than profitability — a mindset that’s necessary to create innovations that transform categories. The author argues that many breakthrough innovations have suffered when the profitability mindset creeps in and that Google should be admired for first setting out to answer the question: “Is this possible?”
The Future is Already Here – Find It! – Discipline of Innovation Blog
It’s not enough just to look at what our direct competitors are doing – in fact, it might be counterproductive. Instead, we need to look into areas that face similar problems. For example, the NHS and then other health services started to learn how to work more effectively and more safely by adopting some of the methods used by Formula 1 pit crews. As Nilofer Merchant says, the social era is about connecting things, people and ideas. So you need to travel, meet people, and read. By doing these things purposefully, we can improve our scanning and connecting skills. Even if we’re introverts, we can look for experiences and ideas outside of our comfort zones.
Adapt or Perish? How About Neither? – Discipline of Innovation Blog
In a changing environment, our choices are create the future, adapt or perish. If creating the future is the one that that we wish to follow, we are entering risky territory. But then, when things are changing, innovation might be the least risky option.
The skills we need to help cope with this risk are: experimenting, a focus on genuine human needs, and amplifying weak signals. These are all things that make it a little bit easier to find a way through – they are part of entrepreneurial judgment. They are part of inventing the future.
Industrial Action And Contingency Planning – NHS Employers
Guidance from NHS Employers in the form of a question and answer briefing which aims to provide guidance to employers in the NHS on managing the legal and practical issues presented by the threat of industrial action.
It stresses that early engagement with local staff side representatives and open discussions remain a key element in successfully resolving issues before they escalate.
Psychometric testing: the stark truth – People Management Article
The article discusses the accuracy of psychometric testing in predicting the performance of an employee. It discusses the case of Paul Flowers, former chairman of the Co-operative Bank, criticisms on the use of psychometric testing by hiring managers and a way to translate a test score into a meaningful outcome for a company.
This resource requires an OpenAthens account you can register here from an NHS connected computer (you can email us to request one) or call teh Trust Library Service on 01942 822508.
Promoting engagement by patients and families to reduce adverse events in acute care settings: a systematic review – BMJ Quality & Safety.
Patient-centeredness is central to healthcare. Hospitals should address patients’ unique needs to improve safety and quality. Patient engagement in healthcare, which may help prevent adverse events, can be approached as an independent patient safety practice (PSP) or as part of a multifactorial PSP.
This review examines how interventions encouraging this engagement have been implemented in controlled trials.
Personalization of health care in England: have the wrong lessons been drawn from the personal health budget pilots? – Journal of Health Services Research & Policy.
A three-year programme of pilots has shown that personal health budgets, which have recently been introduced in the NHS, have improved outcomes and are generally cost-effective.