Major drive to support staff health and wellbeing – NHS Empolyers

How do you support staff in the health service who have some of the most demanding jobs in the country? Simon Stevens set to announce a major drive to improve the health and wellbeing of NHS staff.

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How Emotionally Intelligent are You?: Boosting Your People Skills – MindTools

People with high emotional intelligence (EI) have strong relationships and they manage difficult situations calmly and effectively. They’re also likely to be resilient in the face of adversity. This article looks at how emotionally intelligent are you, and how can you develop further.

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What You Should (and Shouldn’t) Focus on Before a Job Interview – Harvard Business Review

Stress about job interviews feels like a given for most of us and we often don’t make it easy on ourselves since we head into these critical moments with only a scant amount of preparation.  This article discusses how to manage the inevitable stress of a job interview and prepare correctly.

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Overcoming obstacles to digital customer care – McKinsey Insights & Publications

Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. Yet it’s easier said than done.

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5 Strategy Questions Every Leader Should Make Time For – Harvard Business Review

Have you ever noticed that when you ask someone in your company, “How are you?” they are more likely to answer “Busy!” than “Very well, thank you”? That is because the norm in most companies is that you are supposed to be very busy – or otherwise at least pretend to be – because otherwise you can’t be all that important.
This article discusses how if you are assessing and developing a strategy, need to stop being busy and devote time to thinking  and reflecting .

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To Become a Leader, Think Beyond Your Role – Harvard Business Review

The world is full of people with opinions.  In our jobs, we may give our opinion on an issue from a functional or departmental point of view — in other words, a limited perspective.   This article discusses how leadership starts with taking on a broader perspective in figuring out what you truly believe should be done.

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Strengths-Based Leadership: Understanding Strengths and Weaknesses – MindTools

Explores what strengths-based leadership is, and how you can use it to develop yourself and your team members. It also examines the advantages and disadvantages of this approach, and look at how you can identify your own strengths, so you can become a more effective leader.

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Improving NHS culture  – The King’s Fund

It is now accepted that healthy cultures in NHS organisations are crucial to ensuring the delivery of high-quality patient care. A new tool from The King’s Fund helps organisations to assess their culture, identifying the ways in which it is working well, as well as the areas that need to change.

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Design Thinking: Putting the Customer at the Heart of Development – MindTools

What do you think of when you consider a product’s design?  One of the first things that may come to mind is how attractive the product is. You might think about how it looks, and its features and functions. But did you ever consider the process used to develop it? Over the years, the term “design” has evolved. Now, instead of just describing the physical attributes of goods and services, it also refers to their development, based on consumers’ wants and needs.

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You Don’t Need to Adopt Holacracy to Get Some of Its Benefits – Harvard Business Review

Holacracy eschews the standard “org chart” for a system of interlocking “circles.”  This article gives an insight into the model via an interview with Brian Robertson, author of the new book Holacracy.

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The Company Cultures That Help (or Hinder) Digital Transformation – Harvard Business Review

Many companies struggle with digital transformation. It goes against the grain of established ways of working and is a threat to management practices that have existed for decades. Digital tools free people throughout the organization to share information easily. Communication managers no longer have total control over message, target, and timing of news and announcements. Horizontal and bottom-up information flows become stronger at the expense of the traditional top-down.

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Getting the most out of your sustainability program – McKinsey Insights & Publications

Sustainability initiatives won’t create lasting value if they’re poorly managed. Here are four lessons from companies that are doing it right.

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Creating sustainable change; the journey that doesn’t end – An Obsession With Transformation

The ultimate goal of any change effort is long term, sustainable performance. No leader can achieve this alone. While transformation begins with the most senior leaders, it sustains when these leaders create a virtuous cycle of accountability that cascades through the entire organization.
This article presents a model where sustainability to “the commitment, momentum and capability required to sustain continuity towards the goals”.  It is prefaced on an assumption that change cannot be managed, it must be led.

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Communications In Health Care Improvement – A Toolkit – The Health Foundation

Toolkit from the Health Foundation for health care professionals working in improvement who want to understand and use communications to better plan, implement and spread their work. Evidence indicates that considering communications from the beginning to the end of a project could be an important factor in the spread of successful health care improvement. This toolkit  takes you, step by step, through the practical actions necessary to harness the power of communications to your cause.

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Virtual Team-Building Exercises: Building Connections in Virtual Spaces – MindTools

Article that details what virtual team-building exercises are and how they can benefit your people. We’ll then look at three activities that you can use with your own remote team members.

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