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Monthly Archives: June 2015
ENGAGEMENT
Managers in the Digital Age Need to Stay Human – Harvard Business Review
The first step in claiming our humanity is creating workplaces that optimize human engagement. Creating these workplaces starts with leading people differently. Here are four observations about managing engagement in the digital age.
- Managing engagement requires new leadership skills.
- Managing engagement starts on the front lines.
- Managing engagement is personal.
- Managing engagement is about everyone.
Evaluating the evidence on employee engagement and its potential benefits to NHS staff: a narrative synthesis – Health Services and Delivery Research
Evaluates evidence and theories of employee engagement within the NHS and the general workforce to inform policy and practice. Four research questions focused on definitions and models of engagement; the evidence of links between engagement and staff morale and performance; approaches and interventions that have the greatest potential to create and embed high levels of engagement within the NHS; and the most useful tools and resources for NHS managers in order to improve engagement. However the synthesis highlights the complex nature of the engagement evidence base. The quality of evidence was mixed. Most studies were cross-sectional, self-report surveys, although the minority of studies that used more complex methods such as longitudinal study designs or multiple respondents were able to lend more weight to inferences of causality. The evidence from the health-care sector was relatively sparse. Only a few studies used complex methods and just two had taken place in the UK. The evidence synthesis suggests that employers might consider several factors in efforts to raise levels of engagement including development and coaching to raise levels of employee resilience, the provision of adequate job resources, and fostering positive and supportive leadership styles.Additional Items
HUMAN RESOURCES
Employing more people with learning disabilities – NHS Employers
Employing people with learning disabilities can help create a diverse NHS workforce which delivers a better service and improved patient care.
The 3 Ways People React to Career Disasters – Harvard Business Review
It’s not how hard you fall, but how you pick yourself up that really matters. That is what we learned from 9000+ responses to our HBR survey on bouncing back from career setbacks. Resilience alone won’t cut it—you need to do some serious self-reflection.
Strategies for Working Smoothly with Your Peers – Harvard Business Review
Your boss supports you and wants the best for you – she hired you after all. Your employees support you, and your clients value you. But what about your peers? Time after time, I’ve encountered successful professionals whose one confidence barrier seems to be their relationship with peers.
Why is it that we can feel less sure of ourselves in front of our peers? And what can we do about it?
INNOVATION
A Guide to Winning Support for Your New Idea or Project – Harvard Business Review
You’ve got an idea for something that will improve your company’s bottom line or make it a better place to work. Nice going. Now for the hard part: How do you get people on board? How do you get funding? And what should you do if your idea doesn’t catch on?
Putting digital to work for patients – Tim Kelsey – NHS England
NHS England’s National Director for Patients and Information looks at how unleashing the power of technology and data can improve patient care.
LEADERSHIP
Leading People When They Know More than You Do – Harvard Business Review
as your career advances, at some point you will be promoted into a job which includes responsibility for areas outside your specialty. Your subordinates will ask questions that you cannot answer and may not even understand. How can you lead them when they know a lot more about their work than you do?
MANAGEMENT
Every Complaint Matters: A Seven-Point Plan For The NHS And Social Care – Healthwatch
| This action plan lays out seven points of action for the government to reform the health and social care complaints system that will create an effective and compassionate system that both gives patients what they need and ensures the NHS and social care services can learn from their mistakes. |
ORGANISATIONAL CULTURE
Why have a total reward strategy? Duncan Brown shares his views in a new blog – NHS Employers
Read what Duncan Brown head of HR consultancy at the Institute for Employment Studies has to say about total reward strategies.
How One Company Reduced Email by 64% – Harvard Business Review
If you’re going to achieve growth in the knowledge economy, your employees need to be able to quickly find people inside and outside the company whose expertise can help them solve critical business problems. That takes a highly effective communication tool.
Oh, we already have that, you might say: email.
PRODUCTIVITY
Review of Operational Productivity in NHS providers – Department of Health
This interim report outlines the work that has been carried out by Lord Carter of Coles to review the productivity of NHS hospitals, working with a group of 22 NHS providers. The size of the NHS means that by doing several small things better, huge savings are possible to help achieve that aim. These include:
- better management of staff, rotas and shifts
- improving the management of annual leave and sickness absence
- optimising the medicines used in hospitals
- cutting the number of product lines of every day consumables that the NHS uses from more than 500,000 to less than 10,000 and being better at procurement – this could save up to £1 billion by 2020.
Additonal ItemHospital productivity report shows how NHS can make large savings – Department of Health
Dear Boss: Your Team Wants You to Go on Vacation – Harvard Business Review
Over the past decade, a staggering number of studies have demonstrated that our work performance plummets when we work prolonged periods without a break. We know that overworked employees are prone to mood swings, impulsive decision-making, and poor concentration. They’re more likely to lash out at perceived slights and struggle to empathize with colleagues. Worse still, they are prone to negativity — and that negativity is contagious.
Are We More Productive When We Have More Time Off? – Harvard Business Review
Finds that employees in countries that take more vacation do have a strong desire to get a lot done as well as a tendency to move faster. , This study shows that it’s not that taking a break will refresh your brain and let you get more done; it’s that simply spending less time at your desk forces you to waste less time.
QUALITY
Public Service Markets: Putting Things Right When They Go Wrong – National Audit Office
Over 10 million people who used public services (approximately 1 in 5) in the UK last year faced problems when using those services, according to this report. It finds that system-wide improvements are inhibited by poor central leadership and that public service organizations do not make enough use of complaints to improve services and there are serious impediments to doing so.
Giving whistleblowers greater protection: Improving quality of care – British Journal of Health Care Management
An independent review of whisleblowing in the NHS made recommendations as to how whistleblowers could be given greater protection. This article makes the case for regulation of professionals whose work poses potential risks to patients and can place healthcare managers in an invidious position.
This resource requires an OpenAthens account you can register here from an NHS connected computer (you can email us to request one) or call Trust Library Services on 01942 822508.
Understanding care quality: confronting complexity – King’s Fund
Blog post from the King’s Fund that poses the questions how will we know whether the quality of care in the NHS is improving or deteriorating under the new government? Or whether and how the financial pressures on the service are affecting the quality of patient care?
STRATEGY
Local systems of care: one of the solutions to the challenges facing the NHS – The King’s Fund
| Blog post from Chris Ham suggesting that providers should work together to form local systems of care, with leadership provided by the most experienced managers and clinicians in the NHS. Tt requires providers to agree how they will collaborate in areas that are meaningful to them and the populations they serve to create virtual provider networks. |
TRANSFORMATION
Getting organizational redesign right – McKinsey Quarterly
Companies will better integrate their people, processes, and structures by following nine golden rules.
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ENGAGEMENT
Managers in the Digital Age Need to Stay Human – Harvard Business Review
The first step in claiming our humanity is creating workplaces that optimize human engagement. Creating these workplaces starts with leading people differently. Here are four observations about managing engagement in the digital age.
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