The POSITIVE Model of Coaching: Getting People Excited About Their Goals – Mindtools
How can you guide your team members so that they develop goals they’ll be genuinely interested in for the long term? And how can you help them create strong networks of people who will give them support?
One way to do this is with the POSITIVE model of coaching – an eight-step framework that you can use to develop highly motivating goals with your people.
To Motivate Employees, Help Them Do Their Jobs Better – Harvard Business Review Blog
Forward-thinking companies pay a great deal of attention to employee engagement. But should they? Over the past decades, scientific research has provided compelling evidence for the idea that engaged employees perform better, are less likely to leave or burn out, and more likely to display organizational citizenship. Employee engagement has also been found to correlate positively with business level performance and other measures of organizational effectiveness.
Tactics for Asking Good Follow-Up Questions – Harvard Business Review Blog
Whether you are looking to hire someone, decide whether to trust someone, or enter a business partnership, the better you are at judging people, the better off you will be. Unfortunately, most people are just plain bad at reading others. Several decades of research among psychologists has indicated all sorts of blind spots, biases, and judgment errors we make in assessing people. Much of that research has focused on the mental processes we use to interpret what we see or hear. But errors also occur way before that – the problem can begin with the questions we ask to understand people in the first place.
What Makes Someone an Engaging Leader – Harvard Business Review Blog
This article looks at a certain set of characteristics that have been found in leaders at all levels in enterprises where both financial performance and employee engagement levels are soaring.
Signs That You’re a Micromanager – Harvard Business Review Blog
Absolutely no one likes to be micromanaged. It’s frustrating, demoralizing, and demotivating. Yet, some managers can’t seem to help themselves. Dealing with a controlling boss who doesn’t trust you is tough, but what if you’re the one doing the micromanaging?
Dealing With Manipulative People: Standing Your Ground – Mindtools
This article, looks at manipulation in detail, and discusses how to identify and deal with manipulative people.
How to Spend the Last 10 Minutes of Your Day – Harvard Business Review Blog
We often dismiss a little morning fatigue as an inconvenience, but here’s the reality. Missing sleep worsens your mood, weakens your memory, and harms your decision-making all day long. It scatters your focus, prevents you from thinking flexibly, and makes you more susceptible to anxiety. When we arrive at work sleepy, everything feels harder and takes longer. According to one study, we are no more effective working sleep-deprived than we are when we’re legally drunk. So, how do you get to bed earlier and get more sleep? Here are a few suggestions, based on goal-setting research.
An Exercise to Become a More Powerful Listener – Harvard Business Review Blog
This article argues that the key to employee engagement is listening, with tips on how you can improve your listening skills.
How not to cut healthcare costs – Harvard Business Review.
Health care providers in much of the world are trying to respond to the tremendous pressure to reduce costs–but evidence suggests that many of their attempts are counterproductive, raising costs and sometimes decreasing the quality of care. The authors of this article describe five common mistakes.
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Managing Yourself: Where to Look for Insight – Harvard Business Review article
This article outlines seven “ insight channels” that would-be innovators in any function or role can use.
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5 Examples of Great Health Care Management – Harvard Business Review Blog
Discusses five examples of great innovations in health care management.
Awaken the giant within – Health Service Journal Article
There are many qualities that are required to make a great clinical leader. They get noticed, are trusted and have the potential to become influential, writes Simon Potts.
Awaken the giant within – (HSJ Article request full text from the Trust Library Services or call 01942 822508)
The focused leader – Harvard Business Review
Argues that the key to employee engagement is listening, with tips on how you can improve your listening skills.
Unique benefits of physician leadership – an American perspective
This paper aims to present the argument that effective physician leadership is needed to improve the quality and efficiency of healthcare delivery in the USA and around the world. This paper is based on an in-depth literature review, interviews with physician leaders and a study of the competencies required for physicians to successfully lead healthcare organizations.
Learning Is the Most Celebrated Neglected Activity in the Workplace – Harvard Business Review Blog
Considers how you actually learn to be a leader and the need for constant learning whilst delivering.
Managing in a results-only work environment – Mind Tools
Explores cultures where teams are measured by output and results over the time spent in the office. It also considers the challenges created by managing this environment and where it is not appropriate.
Managing knowledge workers: getting the most from them – Mind Tools
Considers the controversial term ‘knowledge worker’, relationship between the role and technology and how to help manage knowledge and make the knowledge works efforts more visible.
Managing in a Results-Only Work Environment: Measuring Output, not Presence – Mindtools
This article looks at what a results-only work environment (ROWE) is, when it’s appropriate to use one, and how you can overcome some of the common management challenges that this innovative working arrangement presents.
Exploring new avenues to assess the sharp end of patient safety: an analysis of nationally aggregated peer review data – BMJ Quality & Safety
Many healthcare organisations (HCOs) use peer review to evaluate clinical performance, but it is unclear whether these data provide useful insights for assessing the sharp end of patient safetyeer review may be a useful tool for HCOs to assess their sharp end clinical performance, particularly safety events related to diagnostic and treatment errors.
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Read-back improves information transfer in simulated clinical crises – BMJ Quality & Safety
This article suggests that training healthcare teams to use read-back techniques could increase information transfer between team members with the potential for improved patient safety.
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Building the best team – CIPD Podcast
A podcast which discusses the role of evolving technology, the importance of communication patterns and shared values, and how all of these aspects contribute to building the best team.
Working in a virtual team – Mind Tools
Identifies the challenges and methods that can be used for effective working in a virtual team. Includes advice on relationship building, coping with isolation and raising issues.
Synthesis How to Keep Learning and Still Have a Life – Harvard Business Review article
The article discusses how the practice of continuing education among adult professionals may be viewed in the business community as a strategy for business growth and organizational survival. Topics include the growth mindset in the workplace, the computer program Brain Gym used to promote learning readiness, and the role of learning in business change. It also includes details on books that address creating learning environments within institutions, including “Learn or Die” by Edward D. Hess and “Rookie Smarts” by Liz Wiseman.
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The One Thing About Your Spouse’s Personality That Really Affects Your Career – Harvard Business Review Blog
Here’s something that’s obvious, but at the same time not: We’re all a lot more than we appear to be at work. We have other dimensions that are invisible to our companies, supervisors, direct reports, and most of our colleagues, and those invisible dimensions have a deep impact on our work.
Insights from staff nurses and managers on unit-specific nursing performance dashboards: a qualitative study – BMJ Quality and Safety
This article highlights how unit-specific dashboards are being used to monitor performance and drive quality improvement efforts from the perspectives of nurses and unit managers.
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Creating spaces in intensive care for safe communication: a video-reflexive ethnographic study – BMJ Quality and Safety
The built environment in acute care settings is a new focus in patient safety research. This article reports on an interventionist video-reflexive ethnographic (VRE) study that explored how clinicians used the built environment to achieve safe communication in an intensive care unit (ICU) in a metropolitan Sydney hospital.
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Designing quality improvement initiatives: the action effect method, a structured approach to identifying and articulating programme theory – BMJ Quality and Safety
This paper outlines the approach used in a research and improvement programme to support QI initiatives in identifying and articulating programme theory: the action effect method.
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Why Lean doesn’t work for everyone – BMJ Quality and Safety
Popularisation of Lean in healthcare has led to emphasis on Lean quality improvement tools in isolation, with inconsistent results. This article argues that to successfully facilitate system transformation toward higher quality care at lower cost, Lean tools must be part of a comprehensive management system, within a supportive institutional culture, and with committed leadership.
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The problem with quality: A tale of two audits – British Journal of Healthcare Management article
This article reflects on the impact of the present day audit culture on NHS staff. By examining the facts of two very different audit processes, some of the unintended consequences of increased auditing and monitoring are illustrated; the issue of trust within the organisation seems particularly vulnerable to such processes. Various perspectives are considered, and are drawn from economic theory and organisational theory. Finally, an alternative method of improving quality within an organisation is proposed, using the paradigm of complexity theory.
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People In Control Of Their Own Health And Care: The State Of Involvement – The King’s Fund
This report examines the reasons behind lack of progress in fully involving people in their own health abd care and considers how we can advance the cause of making person-centred care the core of health and care reform.
The Efficient Management Of Healthcare Estates And Facilities – Department of Health
This guidance is for NHS trusts, foundation trusts and other NHS organisations and contains advice on achieving efficiency savings and reducing costs in NHS estates. This building note is split into two parts. Part A outlines how efficiencies in the running of land and property can be achieved. Part B provides more detailed advice about the active management of land and buildings used for healthcare services.
Commissioning for Value: Pathways on a page: NHS Wigan Borough CCG – NHS Right Care
The Pathways on a Page packs are the latest in a series of Commissioning for Value support packs for CCGs. These packs are designed to support CCG’s with local discussions around commissioning decisions. They will:
The packs use standardised data to compare performance but additionally group CCGs into their peer groups based on their demographic makeup.