Category: Patient Experiences

Patient Experience Network

National Awards 2020

Source: KnowledgeShare

The PEN National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry.

Following a unique format, all shortlisted entrants typically* have the opportunity to take part in the exhibition at our Awards event, which celebrates all the finalists’ work, creating a fantastic atmosphere, with the category winners also presenting. Guest speakers join us, sharing their inspiration and experience. A buffet lunch allows attendees to network, gather ideas and take in current and future trends that will go on to transform the experience of care in the UK at all levels.

This year will be a ‘virtual ceremony’- held in April 2021. The deadline for entries is the 29th January 2021. To find out more about how to enter click here.

Awards

Healthwatch

590 people’s stories of hospital during Covid-19

In partnership with British Red Cross, this report reviews the experiences of 590 people after being discharged from hospital. The research shows significant numbers of people are not receiving follow-up support under the new policy to switch to a ‘discharge to assess’ model introduced in March 2020 to cope with demand at the peak of the Covid-19 pandemic), leading to unmet needs. It calls on the NHS to address these issues coming into the busy winter period amid growing pressures of a second Covid-19 wave.

To find out more click here.

Involving Patients and Carers in Quality Improvement Projects: A Practical Guide

Central and North West London NHS Foundation Trust, January 2019
This guide explains how to involve patients and carers in Quality Improvement (QI) projects. The toolkit covers topics such as:

  • How to pay service users and carers
  • How to recruit service users and carers
  • How to run effective and inclusive meetings
  • How to induct service users and carers into a QI project meeting

Click here to view the guide.