What makes care outstanding?

Care Quality Commission (CQC); 2026.

This research looks at what makes care outstanding. In 2021, the Care Quality Commission (CQC) – the independent regulator of health and social care in England – started a major programme of change. Three independent reviews in 2024 and 2025 found serious problems with the way CQC put the changes into practice (Care Provider Alliance 2025; Dash 2024; Richards 2024). As a result, CQC is now rebuilding its approach to regulation. This includes developing 4 sector specific assessment frameworks.

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